Introduction

These Terms and Conditions (hereinafter, the “Terms”) govern your access to and use of the Winum online casino platform (“Winum”, “we”, “us”, or “our”). By creating an account, visiting the website, using the Winum android app, or otherwise accessing the services provided under the Winum brand, you agree to be bound by these Terms in full. These Terms form a legally binding agreement between you and the operator, Galaxy Byte Lab SRL, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. You must read these Terms carefully before registering, depositing funds, placing bets, or playing any games on Winum. If you do not agree with any provision of these Terms, you must immediately stop using our website, applications, and services and close your account if you have one. Throughout these Terms, references to “you”, “your”, or “Player” refer to any person who accesses or uses Winum in any manner.

Winum is an international online casino platform intended solely for adults (18+) and provided for entertainment purposes only. You acknowledge that online gambling involves financial risk and that there is a possibility of losing money. You should never gamble with funds that you cannot afford to lose, and you are strongly encouraged to use our responsible gambling tools to keep your play under control. The services offered by Winum may be subject to additional rules, policies, and game-specific terms which form an integral part of these Terms. You are responsible for regularly reviewing these Terms and any related policies available on Winum to ensure you remain fully informed of your rights and obligations. If at any time you consider that gambling is negatively affecting your life or the lives of those around you, we urge you to seek help and to use our self-exclusion and limit-setting tools without delay.

Acceptance of Terms

By clicking “Register”, “Sign Up”, “Create Account”, or any similar button, or by continuing to access or use Winum in any way, you confirm that you have read, understood, and accepted these Terms. Your acceptance of these Terms is a condition of your access to the website, games, promotions, and all other services provided under the Winum brand. You understand and agree that these Terms may be amended, updated, or replaced from time to time in order to reflect legal, regulatory, operational, or security requirements. Where material changes are made, Winum will use reasonable efforts to notify you, for example by email, website notice, or in-account messaging; however, it remains your sole responsibility to consult the Terms regularly. Your continued use of Winum following any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the services and request account closure.

These Terms are supplemented by, and should be read together with, our Privacy Policy, KYC (Know Your Customer) Policy, Bonus Terms, Responsible Gambling Policy, and any game-specific or campaign-specific rules. In the event of a conflict between these Terms and any specific rules, the specific rules will apply to the extent of the conflict, but all other provisions of these Terms will remain in force. Winum may, at its sole discretion, refuse to open an account, restrict access, suspend services, or close accounts where it has reasonable grounds to believe that any provision of these Terms has been breached. You agree that Winum’s records, including logs of your gameplay, transactions, and communications, will be deemed conclusive in determining compliance with these Terms, unless you can demonstrate a clear and material error. You further agree that you will not contest the admissibility of such records solely on the basis that they are in electronic form.

Eligibility & Age Restriction (18+ only)

Use of Winum is strictly limited to individuals who are at least 18 years old or have reached the minimum legal gambling age in their jurisdiction, whichever is higher. By registering an account or using our services, you expressly confirm that you are over 18 and legally allowed to participate in online gambling under the laws applicable to you. Winum applies a strict underage gambling policy and will take all reasonable steps, including verification checks, to prevent minors from accessing its services. If we have any doubts about your age or identity, we may request additional documents and suspend your account and any withdrawals until your age and identity are verified to our satisfaction. If it is discovered that you were under 18 at the time of registration or gameplay, your account will be closed, all wagers will be voided, and any winnings will be forfeited.

Gambling by minors can have serious psychological, financial, and social consequences, including increased risk of addiction, academic problems, and family conflicts. Parents, guardians, and adults sharing devices with minors are strongly advised to use parental control software, secure passwords, and other technical protections to prevent unauthorised access to Winum. You must not allow any minor to use your account, deposit funds, or play any games under any circumstances. If you suspect that a minor has accessed Winum or used your account, you must inform us immediately and cooperate fully with our investigation. Winum reserves the right to inform relevant authorities and responsible gambling organisations if we detect or reasonably suspect underage gambling activity.

In addition to age restrictions, you must ensure that you are not resident in, or accessing Winum from, a jurisdiction where online gambling is prohibited or where Winum is restricted. You are solely responsible for checking and complying with the laws applicable to you before using our services. Winum does not provide legal advice and does not accept any responsibility if your use of our services is considered unlawful in your jurisdiction. By accepting these Terms, you confirm that your use of Winum does not violate any local, state, or national laws applicable to you.

Account Registration

To access real-money games and certain features of Winum, including the Winum android app, you must first complete the account registration process. Registration requires you to provide accurate, complete, and current information, including but not limited to your full name, date of birth, address, email address, mobile number, and preferred currency where applicable. You may also be required to confirm that you are acting on your own behalf and not for any third party, and that the funds you use for gambling originate from lawful sources. You must ensure that all information you provide during registration and throughout your use of Winum remains true, accurate, and up to date; you must promptly notify us of any changes. If any information you provide is found to be false, misleading, or incomplete, Winum reserves the right to suspend or close your account, void bets, and withhold winnings subject to applicable laws.

Each player may open only one account with Winum, and our systems are configured to detect multiple or duplicate accounts. The Winum policy clearly states that duplicate accounts are forbidden, and any attempt to open more than one account, whether in your own name or in the name of another person, or through misrepresentation or use of VPN/proxy, may result in the closure of all related accounts. You must not allow any other person to use your account, and you agree that your account is strictly for personal, non-commercial use. You are responsible for keeping your login credentials, including username and password, confidential and secure at all times. Any activity performed through your account will be considered as performed by you, and you are responsible for all such activity unless you have notified us in writing that your account security has been compromised.

As part of our legal and regulatory obligations, particularly regarding anti-money-laundering (AML) and KYC, we may require you to verify your identity and address. This may involve providing documents such as a passport, national ID card, driving licence, utility bill, or bank statement, and in some cases additional checks like a selfie with your ID, video verification, or source-of-funds declarations. Such verification may be mandatory upon your first withdrawal, upon suspicious activity, or when cumulative deposits exceed certain thresholds, including but not limited to deposits over 10,000 USD or equivalent. You must provide all requested documents within the stipulated time frame, generally within 30 days, failing which we may suspend or close your account, and in appropriate cases, retain funds where required by law. You acknowledge and agree that Winum may use third-party service providers to carry out these checks and that your personal data may be processed in accordance with our Privacy Policy.

Deposits & Withdrawals

To participate in real-money games at Winum, you must deposit funds into your player account using one of the supported payment methods. You acknowledge that Winum may offer different payment methods in different regions and that not all methods listed on the website will be available to all players. Deposits must be made from payment instruments held in your own name; third-party payments are not allowed, and we may request proof of ownership of the payment method. Winum reserves the right to refuse a deposit or apply additional verification where it has concerns about fraud, chargebacks, financial crime, or breaches of these Terms. Deposited funds should normally be available in your account within the processing time indicated for each method, but delays may occur due to external banking or blockchain factors beyond our control. Winum is not responsible for such delays, but we will assist you in liaising with payment providers where reasonably possible.

Withdrawals are subject to verification checks, AML controls, and the rules associated with your chosen payment method. For security and compliance reasons, withdrawals will generally be processed via the same method used for deposits, where technically feasible and allowed by the payment provider. Winum may require full KYC verification before processing your first withdrawal or where cumulative transactions reach certain thresholds or show unusual patterns. We reserve the right to review and audit your gameplay and transaction history prior to authorising a withdrawal, particularly in cases of bonus play, suspected abuse, chargebacks, or suspicious activity. Withdrawal requests may be subject to minimum and maximum thresholds per transaction or per day/month, depending on the payment method and your account status. You accept that currency conversion, if required, will be performed by the payment provider at its applicable exchange rate, and that Winum will not be liable for exchange-rate fluctuations or fees imposed by banks, card issuers, or wallets.

In cases where a deposit is reversed, charged back, or cancelled by the payment provider, Winum is entitled to cancel any related winnings and recover any resulting losses or fees from your account balance. Chargebacks and payment reversals are strictly forbidden and may be treated as evidence of fraud or breach of contract. Where necessary, Winum may engage collection agencies or initiate legal action to recover outstanding amounts due to chargebacks, unpaid fees, or fraudulent activity. You should never attempt to use Winum or any of its payment systems for purposes of money laundering, terrorist financing, or any other criminal conduct. Any such attempts will be reported to the relevant authorities, and your account may be frozen, with funds retained in accordance with applicable AML regulations.

Payment Methods Table

The table below presents an illustrative overview of typical deposit and withdrawal methods that may be supported by Winum. Availability, limits, currencies, and processing times may vary by country, currency, and individual player status. You must check the cashier section of Winum for the most current and accurate information.

*The values in this table are for guidance only and do not constitute a guarantee or an offer. Actual limits and fees depend on your location, payment provider, and account status.

Bonuses & Promotions

Winum may, from time to time, offer various bonuses and promotions, including welcome offers such as “100% + 150 Free Spins” on the first deposit and subsequent bonuses on further deposits, as well as loyalty rewards, cashback, and free spins campaigns. All such bonuses and promotions are subject to specific bonus terms, wagering requirements, validity periods, game restrictions, and maximum win limits, which are published on the relevant promotion page. By accepting a bonus, whether automatically or by opting in, you agree to the applicable bonus rules in addition to these Terms. You must carefully read each offer, including any wagering multiplier (typically between 30x and 40x the bonus amount, or as specified), contribution percentages by game type, and expiry periods. Bonuses and related winnings may be forfeited if wagering requirements are not met within the defined timeframe (for instance, 7–14 days for bonus funds and 24 hours for free spins, as may be specified for particular offers). Winum reserves the right to modify, suspend, or withdraw any bonus or promotion at its discretion, including retroactively for technical or legal reasons, provided that such action is not unfairly detrimental to players who have already entered the promotion.

Bonus abuse, including but not limited to multiple account creation, using disposable emails, collusion, arbitrage, or other schemes designed to guarantee profit or circumvent rules, is strictly prohibited. Winum reserves the right to withhold or remove any bonus and associated winnings and to close accounts where there is evidence or a strong suspicion of bonus abuse. Examples of prohibited conduct include deliberately placing minimal-risk bets, using strategies such as matched betting to manipulate promotions, or exploiting software or system vulnerabilities to gain an unfair advantage. In cases of suspected abuse, Winum may conduct a thorough investigation, including review of transaction logs, device fingerprints, IP addresses, and other relevant data. If we determine that bonus abuse or fraudulent behaviour has occurred, we may, in addition to closing the account, report the matter to relevant authorities and payment providers.

You can generally monitor your active bonuses and their progress through the “My Account → Bonuses” section, where you can view wagering progress, remaining requirements, and status such as active, pending, completed, or expired. Some bonuses may require explicit opt-in through buttons such as “Activate” or “Wager now”, while others may be credited automatically upon meeting specific conditions. You must ensure that you are aware of whether real money or bonus money is being used for your bets, as bonus balances may have restrictions on withdrawal until wagering requirements are met. Unless otherwise stated, real money is usually wagered before bonus money; however, specific promotions may vary, so you must review the promotional terms each time. Winum is not responsible for any misunderstanding of bonus rules by players who fail to read the applicable conditions, and no compensation will be offered for expired or forfeited bonuses due to non-compliance with stated conditions.

Game Rules

Each game available on Winum, including slots, crash games, live casino titles, table games, and specialty games such as Aviator, Plinko 2, and others, is governed by specific rules as defined by the game provider and/or Winum. You must familiarise yourself with the rules, paytables, return-to-player (RTP) percentages, special features, and betting limits before placing real-money bets. Game rules and information are usually accessible within each game’s help or info section, and you agree that by playing the game, you have accepted those rules. Bets once placed are final and cannot be cancelled or amended once the game round has started, except where the game explicitly allows such an action under its mechanics. In the event of any discrepancy between the results displayed on your device and Winum’s or the game provider’s server records, the server records will prevail.

You are responsible for ensuring that your stakes are within your means and comply with any limits imposed by Winum or by yourself through responsible gambling tools. Winum may set maximum and minimum bet limits, as well as maximum payout limits for certain games or categories of games, in accordance with regulatory or risk management policies. Some games may be unavailable in certain jurisdictions due to licensing restrictions imposed by game providers, and your access may be automatically filtered based on IP location or account information. You must not attempt to bypass geographic restrictions by using VPNs, proxies, or other masking technologies; such conduct is prohibited and may result in account closure. Any malfunction or error in game operation, display, or communication that materially affects the outcome of a game will render all affected bets void, and the bet amounts will be refunded to your account, but you will not be entitled to any further compensation.

Live dealer games and real-time interactive content may be subject to disconnections, lag, or technical interruptions due to network issues, hardware failures, or other events beyond Winum’s control. In such cases, the outcome determined on the game server or by the live casino provider at the time of disconnection will stand. If a game round has not been completed on the server, the bet may either be refunded or the game resumed when you reconnect, depending on the design of the game. Winum’s decision in relation to game outcomes, after consulting with the relevant provider if necessary, will be final and binding. You agree that Winum and its providers may record and store gameplay and video feeds for dispute resolution, security, and regulatory compliance.

Fair Play & RNG

Winum is committed to fair play and the integrity of all games offered on its platform. The outcomes of non-live casino games such as slots, virtual table games, and instant-win games are determined by certified Random Number Generator (RNG) software provided by reputable game suppliers. These RNGs are designed to ensure that each game outcome is independent, random, and not influenced by the player, Winum, or any third party. Game providers may have their RNGs tested and certified by independent testing laboratories, and Winum relies on such certifications to offer a fair and transparent gaming environment. While some games may display theoretical RTP values, these values are based on long-term statistical calculations and do not guarantee any particular outcome in the short term or for individual players.

You must not attempt to manipulate the RNG, interfere with the game software, or use any form of automated software (such as bots, scripts, or auto-clickers) to gain an unfair advantage. The use of external tools designed to predict outcomes, exploit sequences, or reduce randomness is strictly prohibited and considered a serious breach of these Terms. Winum continuously monitors gameplay for irregular patterns, abnormal winning trends, technical exploits, and other indicators of collusion or fraud. If we reasonably suspect any form of cheating, manipulation, or system exploitation, we may suspend or close the account, void bets, and withhold winnings pending investigation. Where cheating or manipulation is confirmed, Winum reserves the right to confiscate funds, close accounts permanently, and report the matter to competent authorities and industry bodies.

Live dealer games involve human dealers, real equipment, and streaming technology provided by licensed third-party studios. These studios operate under their own strict regulatory and licensing requirements, including fairness and integrity standards, which Winum expects them to uphold at all times. While we take all reasonable steps to ensure that live games are conducted fairly and honestly, certain aspects are beyond our direct control, as they are operated by independent providers. In case of disputes about live games, Winum will liaise with the provider, review the recorded video, and make a determination based on the evidence. The final decision made by Winum after this process will be considered binding, except where a regulatory authority decides otherwise.

Responsible Gambling

Winum recognises that gambling, while a source of entertainment for many, can pose significant risks to some individuals, including problem gambling and addiction. Our responsible gambling policy is designed to help players stay in control, avoid excessive play, and access support when needed. We strongly encourage you to view gambling as a form of leisure, not as a way to make money or solve financial difficulties. You should always treat money spent on gambling as an entertainment cost, and never gamble with funds you cannot afford to lose. If you ever feel that gambling is affecting your personal, family, educational, or professional life, you should consider taking a break or using our self-exclusion tools immediately.

Winum offers a range of tools and features to help you manage your gambling behaviour, including deposit limits, session reminders, cooling-off periods, and long-term self-exclusion. You can usually set or adjust these tools in the “Responsible Gambling” or “Account Settings” section, subject to certain conditions and cooling-off periods for limit increases. In addition, we provide information and links to external support organisations that specialise in assisting individuals and families affected by problem gambling. Our customer support team is trained to handle responsible gambling queries and can guide you towards appropriate resources, including counselling services and helplines. While Winum provides these measures and encourages responsible play, ultimate responsibility for your gambling decisions lies with you.

Gaming by minors and vulnerable individuals is strictly prohibited, and we strongly warn against allowing underage persons to observe or participate in gambling activities. You should secure your devices and accounts, log out after sessions, and avoid sharing passwords with anyone. Parents and guardians are advised to use content-filtering software and to monitor internet usage by minors to reduce exposure to gambling content. If you suspect that a minor is accessing Winum or that your gambling may be influencing minors negatively, please contact us immediately so we can take appropriate action. Winum reserves the right to pursue any steps necessary to prevent underage and problematic gambling, including account closure and referral to partner organisations.

Tools & Features (table)

The table below summarises the main responsible gambling tools available at Winum. Actual implementation and availability may vary by jurisdiction and platform (website, mobile site, or when you download Winum for android).

*Where such limits are supported by your jurisdiction and the Winum platform version.

Support Resources

In addition to technical tools, Winum recognises the importance of professional support and peer assistance for individuals affected by gambling problems. We provide references to independent help organisations such as GamCare, Gambling Therapy, Gamblers Anonymous, and similar regional support services, which offer confidential advice, online resources, and counselling. Contact details and links to these organisations can usually be found in the Responsible Gambling section of our website. If you contact customer support regarding gambling-related concerns, our team may offer you guidance on setting limits, activating self-exclusion, or contacting external support bodies. You should consider seeking support if you find yourself chasing losses, lying about gambling, borrowing money to gamble, or neglecting important responsibilities.

If you are a family member or friend concerned about someone else’s gambling on Winum, you may contact our support team for general guidance, subject to our data protection obligations. While we cannot disclose detailed account information to third parties without proper authorisation, we can receive information, flag accounts for review, and provide advice on available measures. We strongly discourage you from providing financial assistance for gambling or attempting to manage another person’s gambling account, as this may worsen the problem. Instead, we recommend encouraging the person to seek professional help and to use the responsible gambling tools provided by Winum and other organisations.

Prohibited Activities

By using Winum, you agree that you will not engage in any form of illegal, fraudulent, or abusive conduct. Prohibited activities include, but are not limited to, opening multiple accounts, using false identities or fake documents, engaging in money laundering, collusion, cheating, or any attempt to manipulate game outcomes. The use of bots, scripts, automated tools, or any other software designed to gain an unfair advantage over other players or over the system is strictly forbidden. You must not use VPNs, proxies, or other technologies to hide or alter your true location for the purpose of circumventing our restricted country policy or risk controls. Any attempt to exploit system vulnerabilities, bugs, or configuration errors in the Winum platform, including its games, cashier, or promotions, is similarly prohibited and may result in account closure and confiscation of funds.

You must not engage in chargebacks or reverse transactions without legitimate and lawful grounds, nor may you use payment methods that do not belong to you. Harassment, abusive language, or threatening behaviour towards Winum staff, other players, or partners is not tolerated and may result in immediate suspension or closure of your account. You must not use Winum for any commercial purpose, such as selling, renting, or otherwise transferring your account or using it as a financial or settlement instrument. Any attempt to distribute spam, malware, or unauthorised advertising through the Winum platform or its communication channels is also prohibited. Winum reserves the right to investigate any suspected violation of these rules using internal tools, third-party services, and manual review.

If Winum reasonably believes that you have been involved in prohibited activities, we may, at our discretion, suspend your account, freeze funds, cancel pending withdrawals, and void bets or winnings. Where required or appropriate, we may report suspected criminal or regulatory offences to relevant authorities, payment providers, and game suppliers, and share relevant information in accordance with our legal obligations and Privacy Policy. We will generally notify you of any such action, unless legal or security considerations prevent us from doing so. You acknowledge that Winum’s decision in relation to prohibited activities, based on the evidence available at the time, will be final and binding, subject to any rights you may have to complain or appeal to an external authority. If you believe your account has been wrongly flagged, you must contact support promptly with any evidence supporting your position.

Restricted Countries (table)

Due to licensing, regulatory, and risk considerations, access to Winum may be restricted or prohibited in certain jurisdictions. The following table provides an indicative, non-exhaustive overview of jurisdictions where players are typically not allowed to open accounts or use our services. This list may change over time and may not be fully exhaustive; you remain responsible for ensuring that you are not accessing Winum from a restricted country.

*This table is illustrative only. For the most up-to-date information, please consult the registration pages and relevant notices on Winum.

If we determine that you are accessing Winum from a restricted jurisdiction, whether through your IP address, payment method, documents, or other data, we may immediately suspend your account and restrict access. Any pending bets may be voided, and deposits may be refunded where legally permissible, minus any costs or fees incurred. You must not use VPNs, proxies, or similar tools to mask your location or circumvent these restrictions. Doing so is a serious breach of these Terms and may result in forfeiture of winnings and closure of your account. Winum accepts no liability for any consequences arising from your breach of local laws or these Terms in relation to restricted countries.

Privacy & Data Protection

Winum is committed to protecting your personal data and processing it in a lawful, fair, and transparent manner. The data controller for your personal information is Winum (operated by Galaxy Byte Lab SRL), and your data will be handled in accordance with our Privacy Policy, which forms an integral part of these Terms. By using Winum, you consent to the collection, use, and processing of your personal data as described therein, including for purposes such as account administration, KYC and AML checks, transaction processing, customer support, security monitoring, and responsible gambling measures. We may also process your data for marketing purposes, where permitted by law and subject to your right to opt out at any time. Marketing communications may include emails, SMS, push notifications (including via the Winum android app), or on-site messages regarding promotions, new games, and other offers.

Winum may share your personal data with carefully selected third parties where necessary for the provision of services, compliance with legal obligations, or improvement of our platform. Such third parties may include payment providers, KYC and identity verification services, AML screening tools, analytics providers, IT hosting and security companies, and regulatory or law-enforcement authorities as required by law. Some of these recipients may be located outside your country of residence, including in jurisdictions that may not provide the same level of data protection as your home jurisdiction. In such cases, Winum will take appropriate measures to safeguard your data, such as contractual protections or reliance on recognised data-transfer mechanisms, in line with applicable legal requirements. Personal data will be retained for the period necessary to fulfil the purposes for which it was collected or as required by law, typically up to five years or longer where regulations demand.

You have a number of rights in relation to your personal data, subject to conditions under applicable law. These may include the right to access your data, correct inaccuracies, request deletion, restrict processing, object to certain processing activities, and request data portability. You may also withdraw consent for processing where our legal basis for processing is consent, such as direct marketing in certain jurisdictions. If you wish to exercise any of these rights, you should contact us via the channels indicated in our Privacy Policy, and we will respond within the applicable statutory timeframes. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.

Winum uses cookies and similar technologies on its website and mobile applications to enhance user experience, provide personalised content, and gather analytics about platform performance. By using Winum, you consent to such use in accordance with our Cookie Policy, where available, and your browser or device settings. You may choose to disable certain cookies, but doing so may affect the functionality and performance of the site or the Winum android app. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration, including encryption, access controls, and regular security assessments. However, no system can be completely secure, and you acknowledge that you share responsibility for maintaining the confidentiality of your login credentials and securing your devices.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account in a variety of circumstances, including suspected breach of these Terms, suspected fraud, AML or KYC concerns, chargebacks, or prohibited activities. Suspension may be temporary, for example while we carry out further investigations, request documents, or clarify certain transactions. During suspension, you may be unable to deposit, withdraw, or place bets, although in some cases you may still be able to access account information or responsible gambling tools. Where an investigation confirms a serious breach, we may decide to permanently close your account and, depending on the circumstances and applicable law, confiscate funds obtained through unlawful or prohibited conduct. We will generally inform you of the reasons for suspension or termination where permitted by law and not detrimental to an ongoing investigation.

You have the right to request closure of your account at any time, either for personal reasons or as part of responsible gambling measures. Account closure requests can typically be made via the account settings or by contacting customer support. Where closure is requested as part of self-exclusion or problem gambling concerns, we may apply additional safeguards to prevent re-registration or reactivation within a specified period. Before closing an account at your request, Winum may, where legally permissible, pay out any withdrawable balance to you, subject to KYC and AML checks and standard withdrawal rules. Bonuses and non-withdrawable funds may be forfeited upon closure, in accordance with the applicable bonus terms.

Accounts may also be treated as inactive if there has been no login or activity for a prolonged period, typically 12 consecutive months or more. In such cases, Winum may take steps including sending reminder emails, applying inactivity measures, or closing the account in line with internal policies and legal requirements. Any remaining funds in an inactive or closed account may be handled in accordance with applicable regulations, which may include transfer to a segregated account, escheatment, or other legally required treatment. You should ensure your contact details remain current so that we can reach you regarding account status and any necessary actions.

Limitation of Liability

To the fullest extent permitted by applicable law, Winum provides its services on an “as is” and “as available” basis, without any warranties, express or implied, regarding availability, functionality, or suitability for a particular purpose. While we strive to ensure that the platform, games, and payment systems operate smoothly and reliably, technical issues such as downtime, connectivity problems, bugs, or other malfunctions may occur. Winum will not be liable for any loss, damage, or inconvenience arising from such events, including loss of data, interruption of gameplay, or delays in transaction processing, provided that we have exercised reasonable care and skill. In cases where a game malfunction materially affects a bet or game outcome, our responsibility will be limited to voiding the bet and refunding the stake, or re-crediting the amount improperly deducted, as applicable.

You acknowledge that online gambling carries an inherent risk of financial loss and that you are solely responsible for your gambling decisions and behaviour. Winum will not be liable for any losses you incur as a result of your gambling activities, including but not limited to losses exceeding your deposits, losses due to irresponsible gambling, or losses resulting from your failure to use responsible gambling tools. We do not provide financial or investment advice, and any information on odds, probabilities, or game RTPs is provided for information only and does not guarantee any outcome or profit. Winum shall not be liable for any indirect, consequential, incidental, or punitive damages, including but not limited to loss of profits, reputation, or data, arising out of or in connection with your use of our services.

In any event, to the maximum extent permitted by law, Winum’s total aggregate liability to you for any claims arising under or in connection with these Terms or your use of the platform shall be limited to the amount of your net deposits made to Winum in the 30 days immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law. You agree to indemnify and hold harmless Winum, its directors, employees, affiliates, and partners from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your breach of these Terms, your use of the services, or your violation of any law or the rights of any third party.

Complaints & Dispute Resolution

Winum aims to provide a high-quality, fair, and transparent service, but we recognise that disputes or concerns may sometimes arise. If you have a complaint about our services, games, transactions, or the conduct of our staff, you should first contact our customer support team via email at [email protected] or through the live chat facility where available. You should provide full details of your complaint, including your username, relevant dates and times, transaction or game IDs, and a clear description of the issue. We will acknowledge receipt of your complaint within a reasonable timeframe, typically within one business day, and aim to investigate and respond substantively within up to 30 days, depending on the complexity of the matter. For game-specific issues, we may need to liaise with the game provider and review logs, which can extend the response time but is necessary for an accurate and fair outcome.

Complaints relating to game outcomes, perceived malfunctions, or account transactions should be raised as soon as possible and, in any event, within a reasonable period after the event, for example within 14 days for game complaints and within 30 days for account-related issues, unless applicable law requires a longer period. If you are not satisfied with the initial response, you may request an escalation or review by a more senior member of the team. Winum will, in good faith, attempt to resolve all disputes directly with you through our internal complaints procedure. If a dispute remains unresolved after the internal process is exhausted, you may have the right, depending on your jurisdiction, to refer the matter to an independent dispute resolution body or regulator. Details of any such external mechanisms, where applicable, may be provided upon request or outlined in our complaints policy.

You must not make or publish false, defamatory, or misleading statements about Winum in public forums, social media, or review platforms while a complaint is under investigation, and we encourage you to allow the process to run its course. Winum reserves the right to suspend accounts or take legal action in response to malicious or abusive complaints, or in cases where confidential information has been unlawfully disclosed. All communications about complaints must be conducted in a respectful and cooperative manner. We may record or log such communications for training, quality assurance, and evidentiary purposes. Your use of Winum signifies your agreement to our complaint-handling approach and your willingness to engage with it in good faith.

Governing Law

These Terms, your use of the Winum platform, and any related disputes shall, unless otherwise required by mandatory local law, be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the operator, Galaxy Byte Lab SRL, as specified under our licensing details. Any legal proceedings arising out of or in connection with these Terms or your use of the services shall be brought before the competent courts of that jurisdiction, without prejudice to any mandatory rights you may have to bring claims in your local courts under consumer protection or related legislation. You acknowledge that Winum operates internationally and that some legal provisions may differ between jurisdictions, but the governing law clause is intended to provide clarity and consistency in the interpretation of these Terms.

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. No failure or delay by Winum in exercising any right or remedy under these Terms shall be construed as a waiver of that or any other right or remedy. Headings in these Terms are for convenience only and shall not affect their interpretation. You agree that any translation of these Terms into other languages is provided for your convenience only, and that the English version, including the version applicable to India, shall prevail in case of any inconsistency.

Final Provisions

Winum reserves the right to amend, update, or replace these Terms at any time to reflect changes in law, regulatory guidance, best practices, or operational needs. Where such changes are material, we will make reasonable efforts to notify you via the website, email, or in-platform messages, but it is your responsibility to review these Terms regularly. Continued use of Winum after any changes take effect will constitute your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using our services and request account closure. Your obligations and liabilities incurred prior to termination of your account shall survive such termination.

Nothing in these Terms shall create or be deemed to create any partnership, joint venture, agency, or employment relationship between you and Winum. You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without our prior written consent. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to another entity within the same corporate group or to a successor operator, provided that your rights are not materially affected. These Terms constitute the entire agreement between you and Winum regarding the use of the platform and supersede any prior agreements, understandings, or representations, whether oral or written, regarding the subject matter.

By creating an account, depositing funds, or playing games on Winum, including when you download Winum for android and use our mobile applications, you confirm that you have read, understood, and accepted these Terms and all associated policies. If you have any questions or require clarification about any part of these Terms, you should contact customer support before proceeding. Your responsible and lawful use of Winum’s services is essential to maintaining a safe and fair gaming environment for all players. If at any time you feel that gambling is no longer a form of entertainment for you but a problem, please seek help immediately and consider using our self-exclusion or other responsible gambling tools. For further information about Winum, its services, and its responsible gaming framework, please visit the main site at Winum.